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Euskadi, Guipúzcoa and Valencia City Council, the most digitized administrations in Spain

The most digitized autonomous community is the Basque Country, according to a study by Ernest & Young. It is closely followed by Galicia, Catalonia, Asturias and Madrid.

The Spanish Administration has a lot of ground to cover in its digital transformation. This is the result of a report prepared by the consulting firm Ernest & Young, which analyzes the degree of digital maturity of public administrations from the user’s perspective.

This report concludes that all the public sector entities analyzed (17 autonomous communities, 52 provincial and local councils, and 21 city councils) currently fail to comply with all the basic requirements set out in current regulations. More importantly, they do not adapt to the new reality that citizens and companies need.

However, there are varying degrees of compliance, and the differences are very significant in some cases. By type of administration, those that best adapt to the laws are the autonomous communities, which comply with an average of 77% of the requirements. The most digitized administration is the Basque Country, where 94.7% of the requirements are met. It is closely followed by Galicia (with 94.2% compliance), Catalonia (93.5%), Asturias (90.2%) and Madrid (89.5%).

At the opposite extreme is Extremadura, where only 47.9% of the basic requirements have been implemented. Aragón ( 51.2% compliance), Navarra (66.5%), La Rioja (67.4%) and Castilla-La Mancha (71.4%) close the ranking of administrations with the worst digital performance.


In the case of the provincial councils , compliance is lower, with an average of 64%. But there are some that more than comply, such as those of Guipúzcoa, Seville, Almería or Vizcaya. Guipúzcoa ‘s administration is the best Spanish administration analyzed in the study, since it meets 96.5% of the requirements.

This is the complete opposite of the case of the Cabildo de la Gomera, which barely complies with 0.9% of the requirements. Nor do the deputations of Guadalajara, Cuenca, Toledo, Soria and Huelva, where not even 50% of administrative digital maturity is achieved.

The EY study also analyzes the degree of digital transformation of the main Spanish city councils, where the case of Valencia stands out, the brightest administration with 87% compliance. Hospitalet (82.8%), Madrid and Malaga (both with 81.4%), and Barcelona (79.1%), Valladolid and Murcia (76.3%) follow in this ranking.

At the lower end, Merida City Council stands out negatively , where barely 0.5% of the requirements are met. The municipalities of Elche, Seville and Cordoba also stand out at the bottom of the table.


In terms of topics, the Spanish administrations best comply with the obligation to have a web portal that allows citizen participation by electronic means in regulatory development projects. The worst aspects are digital identity and electronic signature and, above all, the electronic registry, with which only one provincial council among the 90 administrations analyzed complies.


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